Why visit an Optimum store near you?

To speak to one of Optimum’s Retail Sales Consultants, you can make an appointment in advance or simply walk into your local Optimum store at your convenience.

It's all about saving you time and providing superior customer experience. Use the Optimum Store Locator page on the Optimum website to find a store in your area. The appointment link will provide you with the option to either Schedule an Appointment or manage an existing appointment. Click on the link and follow the necessary instructions. Once you arrive at the Optimum store, check in with a retail sales consultant for assistance.

At our Optimum stores, you can shop for a new phone or accessory, recycle or trade in an old phone, purchase a certified pre-owned (CPO) phone, sign up for other Optimum services, and so much more.

What are the benefits of visiting my local Optimum store?

A visit to your local Optimum store will allow you to pay your bill, purchase a new cell phone, trade -in your old phone, ask questions about upgrades, discuss your bill, or help troubleshoot any issues with your mobile phone.

Our Optimum team can help you get the latest Apple, Samsung, or Motorola phone and get your new phone activated and ready to go. Our Optimum Retail Sales Consultants at your local Optimum store are ready to help you and can answer any questions you may have along the way.

Can I return/exchange Optimum equipment to my local Optimum store?

Most of our Optimum stores are able to accept or exchange Optimum equipment. Visit our Optimum Store Locator page to find a store near you that will accept exchanges or returns.

Does Optimum sell certified pre-owned (CPO)/refurbished phones in-store?.

Optimum stores offer new cell phones, such as, Apple, Samsung, and Motorola, and we also offer certified pre-owned phones. If you're interested in purchasing a certified pre-owned device, find the Optimum Store nearest you.

What if you cannot make it to the nearest Optimum store?

If you are unable to get to your nearest Optimum store, Optimum offers 24/7 customer support through our website.

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