Question 1

What is Big Apple Connect?

Accepted Answer

Optimum is proud to partner with The New York City Office of Technology and Innovation to provide high-speed Internet and TV to NYCHA residents at no charge. Participants will be provided with 300 Mbps Internet, Basic TV service, including equipment, and installation.

Question 2

Who is eligible for Big Apple Connect by Optimum?

Accepted Answer

All residents of participating New York City Housing Authority (NYCHA) developments serviced by Optimum can participate in this program. Each unit may sign up for 1 NYC-funded resident connectivity bundle service package through Big Apple Connect by Optimum.  .table-container {border: 1px solid #000000;border-collapse: collapse;padding: 5px;width: 70%;} .table-container td {border: 1px solid #000000;padding: 5px;width: 50%;}

Question 3

Which NYCHA properties participate in Big Apple Connect by Optimum?

Accepted Answer

The following NYCHA properties participate The Bronx1162-1176 Washington Avenue1471 Watson AvenueAdamsBailey Avenue-West 193rd StreetBoston SecorBoynton Avenue RehabBronx RiverBronx River AdditionButlerCastle HillClaremont Parkway-Franklin AvenueClaremont Rehab (Group 2)Claremont Rehab (Group 3)Claremont Rehab (Group 4)Claremont Rehab (Group 5)College Avenue-East 165th StreetDavidson East 152nd St-Courtlandt AvenueEast 180th Street-Monterey AvenueEastchester GardensForestFort Independence Street-Heath AvenueGlebe Avenue-Westchester AvenueGun HillHighbridge GardensJacksonLongfellow Avenue RehabMcKinleyMelroseMiddletown PlazaMill BrookMill Brook ExtensionMitchelMonroeMooreMorris I, IIMorrisaniaMorrisania Air RightsMott HavenParksidePattersonPelham ParkwayRandall Avenue-Balcom AvenueSaint Mary's ParkSedgwickSotomayor HousesSoundviewTeller Avenue-East 166th StreetThroggs NeckThroggs Neck AdditionTwin Parks East (Site 9)WebsterBrooklyn303 Vernon AvenueAlbany I, IIBay ViewBedford-Stuyvesant RehabBreukelenBrevoortBrownBrownsvilleCarey GardensConey IslandConey Island I (Site 1b)Coney Island I (Site 8)Coney Island I (Sites 4 & 5)Cypress HillsEast New York City LineGarvey (Group A)Glenmore PlazaGlenwoodGravesendHaberHowardKingsboroughKingsborough ExtensionLafayetteLangston HughesLong Island Baptist HousesLow HousesMarcyMarlboroNostrandOcean Hill ApartmentsO'Dwyer GardensPinkReid ApartmentsRoosevelt IRoosevelt IISheepshead BaySumnerSurfside GardensTildenTompkinsUnity Plaza (Sites 17,24,25a)Unity Plaza (Sites 4-27)Van Dyke IVan Dyke IIVandalia AvenueWoodson.column {flex: 33%;padding: 10px;}.row{display: flex;flex-direction: row;flex-wrap: wrap;justify-content: space-evenly;padding: 5px;}.list{border: 1px solid #000000;margin-top: 20px;}.list h2{background-color: #f0f0f3;padding: 10px;}/* Responsive layout - makes the three columns stack on top of each other instead of next to each other */@media screen and (max-width: 767px) {.column{ flex: 50%; padding: 0;}#groupA1, groupB1{ order: 1;}#groupA2, #groupB2{ order: 3;}#groupA3, #groupB3 {order: 2;}}@media screen and (max-width: 600px) {.row {flex-direction: column;}.column{ flex: 100%;}#groupA2, #groupB2{ order: 2;}#groupA3, #groupB3 {order: 3;}}

Question 4

How do I enroll in Big Apple Connect?

Accepted Answer

Enrollment is simple, there are no forms to complete or income requirements to be met. For installation of a new account or conversion of an existing Optimum account:	Call 866.580.1410 (Monday – Saturday, 10am – 7pm ET)	Provide your address in a participating NYCHA property	Schedule your installationYou may also visit a nearby Optimum Store and speak with a representative	Bronx: 2912 3rd Ave., Bronx, NY 10455	Brooklyn: 11020 Flatlands Ave, Brooklyn, NY 11207

Question 5

What information do you need when I call to enroll?

Accepted Answer

You'll only need to provide your name, phone number, and service address.

Question 6

Can I sign up for more than one Optimum account under Big Apple Connect?

Accepted Answer

Each unit is eligible for only 1 NYC-funded resident connectivity bundle service package.

Question 7

What if I'm already an Optimum customer, use a different provider or don't have service?

Accepted Answer

All residents who reside in the specified NYCHA properties can participate in this program.Current Optimum customers may convert their service to Big Apple Connect.If you currently have service with another provider, you must cancel those services after your Optimum services are installed.All new Optimum customers can set up installation, 7 days a week for free. To learn more call 866.580.1410 (Monday – Saturday, 10am – 7pm ET).

Question 8

If I am already an Optimum customer, when will I see the credit to my account?

Accepted Answer

Current Optimum customers who convert their services to Big Apple Connect will see the adjustment to their account within the next two bills.

Question 9

Can I enroll if I have a past balance with Optimum?

Accepted Answer

Residents with past due balances or previous account delinquency with Optimum may still enroll in Big Apple Connect.

Question 10

Will this affect my status in other subsidy programs like Lifeline or the Affordable Connectivity Program?

Accepted Answer

Big Apple Connect is not contingent on Lifeline or Affordable Connectivity Program approvals and will have no impact on current Lifeline benefits utilized for mobile services, if applicable.

Question 11

Right now, I use the Affordable Connectivity Program benefits to help pay for home Internet service. What happens to those ACP benefits when I sign up for Big Apple Connect?

Accepted Answer

If you are receiving the federal ACP program benefit to lower the cost of your current Internet services, you may be eligible to transfer those benefits to an Optimum Mobile plan. Visit optimum.com/acp for more information.

Question 12

Can I upgrade service to a faster Internet speed, bigger TV package, or add on other services?

Accepted Answer

Upgrades and add-on options are available in addition to the base services provided in Big Apple Connect. Costs for any of these options are the responsibility of the account holder.

Question 13

What should I do if I move?

Accepted Answer

If you move to another eligible property, you will still be able to participate in Big Apple Connect. Simply call 866.580.1410 (Monday – Saturday, 10am – 7pm ET) to speak with a customer representative.Unfortunately, if you move to a property that is not on the list of eligible properties you will no longer qualify for this program. .

Question 14

How long will Big Apple Connectlast?

Accepted Answer

The partnership with New York City will last for 3 years, after which the city may extend the program on a yearly basis.

Question 15

What happens after Big Apple Connect ends?

Accepted Answer

Please call 866.580.1410 (Monday – Saturday, 10am – 7pm ET) to speak with a customer representative about converting to any package program available at that time or to make arrangements to return the equipment.

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de alta velocidad GRATIS con
Big Apple Connect

Internet de 300 megas +
Broadcast Basic TV

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Preguntas frecuentes acerca de Big Apple Connect

¿Qué es Big Apple Connect?

¿Quién es elegible para Big Apple Connect de Optimum?

¿Qué propiedades de NYCHA participan en Big Apple Connect de Optimum?

The Bronx

Brooklyn

¿Cómo me suscribo a Big Apple Connect?

¿Qué información necesita cuando llame para inscribirme?

¿Puedo registrarme para obtener más de una cuenta de Optimum en Big Apple Connect?

¿Qué pasa si ya soy cliente de Optimum, uso otro proveedor o no tengo servicio?

Si ya soy cliente de Optimum, ¿cuándo veré el crédito en mi cuenta?

¿Puedo inscribirme si tengo un saldo anterior con Optimum?

¿Esto afectará mi estado en otros programas de subsidio como Lifeline o el Programa de Conectividad Asequible?

En este momento, uso los beneficios del Programa de Conectividad Asequible para ayudar a pagar el servicio de Internet en el hogar. ¿Qué sucede con esos beneficios de ACP cuando me suscribo a Big Apple Connect?

¿Puedo ascender de categoría el servicio a una velocidad de Internet más veloz, un paquete de TV más grande o agregar otros servicios?

¿Qué debo hacer si me mudo?

¿Cuánto durará Big Apple Connect?

¿Qué sucede cuando termine Big Apple Connect?

Obtenga televisión e Internet de alta velocidad GRATIS con Big Apple Connect

Internet de 300 megas + Broadcast Basic TV

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