Installation Appointments  
If you are interested in having our service installed at your home or business, go to optimum.com o llame al  our sales department.

Citas de servicio  
Before an appointment is scheduled, we encourage you to explore our online resources o hable con nosotros to try and resolve any issues you may be experiencing.

Here are some recommended steps to try before scheduling an appointment:

• Check our outage map
• Try a quick reset of your equipment by unplugging it from the power source, waiting 30 seconds and plugging it back in

If the performance issues continue, hable con nosotros to arrange an appointment.

Suscríbase to receive appointment reminders. These reminders give you the option to cancel or reschedule.

New Customers Installation Appointments  
Puede manage your appointment o Contáctenos for assistance anytime.

Existing Customer Service Appointments  
Puede manage your appointment o Contáctenos for assistance anytime.

On the day of your appointment, our technician will call when they are on their way.

There are different possible fees and charges associated with each appointment type.

For installations and appointments to restart service, payment may be requested when you are scheduling your appointment with a sales representative.

Vea nuestras pricing and packages for additional services and charges.

Installation Appointments 
A typical installation takes 2-5 hours after the technician arrives at your home. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. You do not need to be home for this pre-assessment.

Citas de servicio    
Service appointments typically take between 1-3 hours depending on the amount of work required to identify and resolve the issue.

Our technicians will install:

• Optimum provided Internet equipment (modem, router, Gateway and Extender)
• Optimum provided TV equipment (cable boxes, cable cards and Stream)

Our technicians will not install/repair:

• Customer-owned Internet equipment (such as modems, Gateways, etc.)
• 3rd party devices (such as streaming devices, Tivo, etc.)
• Apple TV
• Amplify

It is also important to note we will not guarantee service or support regarding technical issues unless it is an Optimum modem or router.

To be ready for your appointment, please be sure that:

• Alguien de 18 años o más estará presente durante la visita
• All gates and fences are unlocked as the technician may need to access the inside and outside of your home
• All your equipment (cable boxes, modems, etc.) and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave
• All pets are secured while the technician is in your home
• All cable outlets are accessible
• TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall
• The technician can easily access the location where the cable is coming into your home
• All potential hazards are removed from pathways in and out of the home, such as clutter, unsecured wires, snow and ice

Once you schedule an appointment, you will need to be home during the time window. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule.

Service appointment fees may be charged for missed appointments.

• The technician will call, or text you if you are signed up for text alerts, when they are on their way and arrive within the scheduled appointment window
• Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request
• The technician will assess the environment and decide if the work needs to be completed inside or outside your home
• For an installation, pick where you want the technician to install the outlets
• We strongly recommend that you set up your ID de Optimum and password during your appointment -xf ask your technician for assistance if needed
• The technician will verify that all services are working upon completion of the appointment

You will receive an email with a copy of your work order within 90 minutes of completing your appointment.

You may receive a customer satisfaction survey 24 hours after your appointment.

New Existing Customer Service Appointments

Reschedule now o hable con nosotros

Existing Customer Service Appointments

Reschedule now o hable con nosotros

We strive to provide you with the best possible service and appointment experience.