Preguntas frecuentes sobre el Programa Emergency Broadband Benefit

Looking for Affordable Connectivity Program FAQs?

 

I’m currently enrolled in the EBB Program

My application for the EBB Program was denied

I have questions about the EBB Program

I want to transfer my EBB Program credit to Optimum

 

Currently enrolled in the EBB Program

¿Qué sucede con el programa Emergency Broadband Benefit?
Congress created the Affordable Connectivity Program (ACP), a new longer-term $14 billion program, which is replacing the EBB Program. This investment in broadband affordability will help ensure qualifying households can afford the connections needed for work, school, health care and more. Para más información, visite getemergencybroadband.org.

What’s changing from the EBB Program to the Affordable Connectivity Program (ACP)?

  • Monthly Benefit: The new maximum monthly benefit will change from $50 to $30 for households not located on qualifying Tribal lands.
  • New qualification criteria: The qualifying criteria for ACP has expanded to include households receiving Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Additionally, households with gross annual household income at or below 200% of the Federal Poverty Guidelines are eligible.
  • Removal of some qualification criteria: Households that qualified for the EBB Program due to a substantial loss of income due to job loss or furlough since February 29, 2020 or by meeting the eligibility criteria for a participating provider's COVID-19 program will need to requalify for the Affordable Connectivity Program. Los participantes del programa EBB que necesiten tomar alguna medida para conservar su beneficio después de que el período de transición de 60 días finalice el 1 de marzo de 2022 recibirán información adicional en las próximas semanas. Para más información, visite getemergencybroadband.org.
 

What if I am currently enrolled in the EBB Program?
Households enrolled in the EBB Program before 6 pm Eastern on December 30, 2021 will continue to receive their current monthly benefit during a 60-day transition period, beginning on December 31, 2021 and ending on March 1, 2022. EBB Program participants may switch their service offerings and/or their EBB Program service provider at any time during the 60-day transition period. Los participantes del programa EBB que necesiten tomar alguna medida para conservar su beneficio después de que el período de transición de 60 días finalice el 1 de marzo de 2022 recibirán información adicional en las próximas semanas. Para más información, visite getemergencybroadband.org.

Do I need to do anything to get ACP?
Households enrolled in the EBB Program before 6 pm Eastern on December 30, 2021 will continue to receive their current monthly benefit during a 60-day transition period ending on March 1, 2022. Optimum customers that qualified for the EBB Program based on a pandemic related substantial loss of income will be required to requalify for the Affordable Connectivity Program. Information about requalification and actions current EBB Program participants will need to take to transition to the Affordable Connectivity Program will be available in the coming weeks. Visite getemergencybroadband.org para obtener más información.

Califiqué para el Programa EBB porque mi hogar experimentó una pérdida sustancial de ingresos a partir del 29 de febrero de 2020 debido a la pérdida del trabajo o una licencia. ¿Calificaré para el Programa Affordable Connectivity (ACP)?
The Federal Government removed some EBB Program qualifying criteria from the Affordable Connectivity Program. Optimum households that qualified for the EBB Program due to a pandemic related substantial loss of income will need to requalify for ACP in order to receive the ACP benefit. Cualquier paso adicional que estos hogares deban seguir para conservar su beneficio después de que el período de transición de 60 días finalice el 1 de marzo de 2022 se comunicará en las próximas semanas. Para más información, visite getemergencybroadband.org.

Can I change my Internet service tier in the middle of the 60-day EBB Program to ACP transition?
Yes, you can change your Internet service to any tier and retain the Emergency Broadband Benefit Program credit up to $50/month ($75/month in Tribal Lands) during the 60-day transition period.

What happens if I disconnect my service with Optimum during the transition period? Will I still receive the EBB Program credit during the transition period?
No, if you disconnect your service during the transition period you will lose the EBB Program credit.

¿Cuánto dura el crédito mensual del Programa Emergency Broadband Benefit?
The Emergency Broadband Benefit Program is being replaced with the Affordable Connectivity Program. Households that were enrolled in the Emergency Broadband Benefit Program as of 6 pm Eastern on December 30, 2021 entered a 60-day transition period on December 31, 2021. The end of the transition period on March 1, 2022 will mark the end of the Emergency Broadband Benefit Program credits. Households that qualify may be eligible to transition to the Affordable Connectivity Program starting on March 2, 2022. More information about actions households may need to take to transition to the Affordable Connectivity Program will be available in the coming weeks.

¿Puedo transferir mi crédito del Programa Emergency Broadband Benefit a otra persona u hogar?
The Emergency Broadband Benefit Program credit is not transferable to another household and is limited to one per household.

¿Qué debo hacer si me mudo fuera del área de servicio de Optimum?
Visite smartmove.us para encontrar un proveedor de servicio en su área, y verifique si participa en el Programa Emergency Broadband Benefit. You will need to re-apply to participate in the Emergency Broadband Benefit Program with your new service provider.

Después de recibir la aprobación, ¿puedo optar por dejar de recibir el crédito del Programa Emergency Broadband Benefit?
Lamentaremos escucharlo, pero si ya no desea participar en el Programa Emergency Broadband Benefit con Optimum, o si necesita informarnos que ya no califica, le facilitaremos las cosas. Simplemente envíe un correo electrónico a [correo electrónico protegido] y díganos el motivo por el que abandona el programa e incluya la siguiente información tal y como aparece en su factura:

  • Número de cuenta
  • Nombre y apellido
  • Dirección del servicio
 

Denied for the EBB Program

I was denied for the EBB Program. What do I do?
The Emergency Broadband Benefit Program closed to new applications from eligible households on December 30, 2021.

Although the Emergency Broadband Benefit Program is no longer accepting new household applications, households may be eligible to participate in the Affordable Connectivity Program, the replacement for the Emergency Broadband Benefit Program, which launched on December 31, 2021. For more information and to apply, visit us at optimum.com/acp.

About the EBB Program

¿Qué es el Programa Emergency Broadband Benefit?
The temporary Emergency Broadband Benefit (EBB) Program, which was part of the federal COVID-19 relief bill package, allowed Optimum the ability to offer a subsidy to help pay for Internet service to eligible households that qualified based on Federal Government rules between May 12, 2021 and December 31, 2021 when the program was officially replaced by the Affordable Connectivity Program (ACP). Households that were enrolled in the EBB Program at 6pm Eastern on December 31, 2021 qualified to participate in a 60-day transition period ending on March 1, 2022 that allows them to receive the EBB Program benefits until the transition ends if they remain qualified.

Can I still apply to receive the Emergency Broadband Benefit Program credit with Optimum?
The Emergency Broadband Benefit Program closed to new applications from eligible households on December 30, 2021.

If you are receiving an Emergency Broadband Benefit Program credit with another service provider, you may ask us to transfer your benefit to Optimum (which means you will lose the benefit with your current provider once you are enrolled with Optimum) until March 1, 2022.

Although the Emergency Broadband Benefit Program is no longer accepting new household applications, households may be eligible to participate in the Affordable Connectivity Program, the replacement for the Emergency Broadband Benefit Program, which launched on December 31, 2021. For more information and to apply, visit us at optimum.com/acp.

What happens if I apply to enroll in the EBB Program and I am not enrolled in the EBB Program before 6pm Eastern on December 30, 2021?
Applications from households that are not enrolled in the EBB Program before 6 pm Eastern on December 30, 2021 will be reviewed for enrollment into the Affordable Connectivity Program.

How much is the Emergency Broadband Benefit Program monthly credit?
Qualifying households receive an Emergency Broadband Benefit Program credit of up to $50 per month (or up to $75 per month for households on Tribal Lands) towards their Internet service and equipment.

How were households determined eligible for the Emergency Broadband Benefit Program?
New and existing Optimum Internet service customers could participate in the EBB Program. To qualify, a member of the household must have met one of the following conditions:

  • Elegible para Lifeline
  • Despedido desde el 29 de febrero de 2020 (siempre y cuando su ingreso no sea mayor a $99K para un declarante individual o $198K para declarantes conjuntos)
  • Elegible para el programa de desayuno o almuerzo escolar gratis o con precio reducido en los años escolares 2019-2020, 2020-2021 o 2021-2022
  • Beneficiarios de Pell Grant en el año de la beca
  • Residentes de la Ciudad de Nueva York que asistan a escuelas públicas de la Ciudad de Nueva York
 

If you think you might qualify for the EBB Program replacement, known as the Affordable Connectivity Program, please visit optimum.com/acp to apply! Additional information can be found on Optimum's Affordable Connectivity Program FAQs page.

¿Cuáles son los requisitos de elegibilidad para Lifeline?
Usted califica para Lifeline si usted o su dependiente es elegible para participar en el Programa de Asistencia para Nutrición Suplementaria (SNAP)/cupones para alimentos, Medicaid, Ingreso de Seguridad Suplementario (SSI), Asistencia Federal de Vivienda Pública (FPHA), Beneficios de Pensión para Veteranos y Sobrevivientes, o si su ingreso anual bruto representa un 135% o menos de los índices federales de pobreza para el año y el tamaño del grupo familiar correspondientes. Para obtener más información sobre los requisitos de elegibilidad de Lifeline, visite lifelinesupport.org.

¿Quién desarrolló los criterios de elegibilidad para el programa Emergency Broadband Benefit?
La Comisión Federal de Comunicaciones (FCC) adoptó las reglas y políticas que crean y rigen el Programa Emergency Broadband Benefit. The Commission's Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed to operate the Emergency Broadband Benefit Program.

Mi arrendador o la asociación de propietarios paga total o parcialmente mi servicio de Internet. Am I eligible to participate in the Emergency Broadband Benefit Program with Optimum?
If your landlord, management company or homeowner's association was paying for all or part of your Internet bill with Optimum, you were not eligible to participate in the Emergency Broadband Benefit Program with Optimum. The Emergency Broadband Benefit Program has been replaced by the Affordable Connectivity Program. See the answer to this question for the Affordable Connectivity Program.

Mi arrendador o la asociación de propietarios paga total o parcialmente mi factura de televisión, pero yo pago el total de mi factura de Internet de Optimum. Am I eligible to participate in the Emergency Broadband Benefit Program with Optimum?
Households that had their television bill fully or partially paid by their landlord or homeowner's association, but paid separately for their Internet service were eligible to participate in the Emergency Broadband Benefit Program with Optimum. The Emergency Broadband Benefit Program has been replaced by the Affordable Connectivity Program. See the answer to this question for the Affordable Connectivity Program. If you think your household may qualify, please visit us at optimum.com/acp for more information and to apply!

Are commercial and small business accounts eligible for the Emergency Broadband Benefit Program?
Optimum commercial and business accounts, including small business accounts, were not eligible to participate in the Emergency Broadband Benefit Program. The Emergency Broadband Benefit Program has been replaced by the Affordable Connectivity Program. See the answer to this question for the Affordable Connectivity Program.

¿Se le permite a un hogar obtener más de un crédito del Programa Emergency Broadband Benefit? ¿Qué pasa si dos personas en el hogar tienen ingresos y gastos separados?
Only one Emergency Broadband Benefit Program credit is available per household as defined by the FCC.

Transferring my EBB Program credit to Optimum

If I am an Emergency Broadband Benefit Program participant who wants to transfer my benefit to Optimum during the 60-day transition period, how do I apply for the Emergency Broadband Benefit Program with Optimum?
If you are receiving an Emergency Broadband Benefit Program credit with another service provider, you may ask us to transfer your benefit to Optimum (which will mean you will lose the benefit with your current provider once you are enrolled with Optimum) until March 1, 2022. A household can only receive one Emergency Broadband Benefit Program credit at a time.

Antes de iniciar el proceso de solicitud, tenga a mano lo siguiente:

  • El número de cuenta de Optimum, que se encuentra en su factura o en el correo electrónico de confirmación del pedido.
  • National Verifier Emergency Broadband Benefit approval.
  • Begin the Optimum application process at optimum.com/acp.
    • You will be asked to provide the National Verifier application ID, your name, and your address as they appear on the National Verifier approval.
    • Su nombre y dirección, tal y como aparecen en la carta del Verificador nacional, deben coincidir con su solicitud de Optimum y su cuenta.
    • Es posible que también tenga que facilitar otros datos, como su fecha de nacimiento, su número de teléfono y su dirección de correo electrónico, así como otros datos del hogar.
     
 

Does the Optimum account owner need to apply to transfer the Emergency Broadband Benefit Program credit?
Yes, the Optimum account owner should apply by visiting optimum.com/acp.

What if the Optimum account owner wasn’t qualified for Emergency Broadband Benefit Program?
If the Optimum account owner did not qualify for the Emergency Broadband Benefit Program, the Optimum account owner may transfer account ownership to the qualified household member  aquí.

How long will it take to find out if my application to transfer my Emergency Broadband Benefit Program credit has been approved?
Podemos tardar hasta 5 días hábiles en revisar y procesar su envío. We'll notify you of our decision at the email address you provided within 5 business days.

What should I do if I haven’t received an email from Optimum about my eligibility to transfer my Emergency Broadband Benefit Program credit?
Podemos demorar hasta 5 días hábiles después de recibir su solicitud para procesarla y notificárselo. Si han pasado más de 6 días hábiles desde que presentó su solicitud, pero no ha recibido un correo electrónico de estado de inscripción, revise sus carpetas de correo no deseado o correo no solicitado para ver nuestro mensaje. Si aún no ha recibido un correo electrónico de elegibilidad, llámenos al 866.670.0855.

Tengo una carta de aprobación del Verificador Nacional, pero Optimum me rechazó. ¿Qué debo hacer?
The email Optimum sent in response to your application included a reason you were not qualified to participate in the Emergency Broadband Benefit Program with Optimum and, in some cases, instructions on how to fix any issues that prevented you from qualifying. Si tiene más preguntas, llame al 888.891.2189. If you believe you are eligible to transfer your Emergency Broadband Benefit Program credit to Optimum, please re-apply at optimum.com/acp.

Can I re-apply for the Emergency Broadband Program Benefit with Optimum if my application to transfer my benefit was not approved?
Yes, if you believe you are eligible to participate in the Emergency Broadband Benefit Program with Optimum, please re-apply.

Recibí un mensaje que indica que mi número de cuenta es incorrecto. ¿Qué debo hacer?
Cuando ingrese su número de cuenta en su solicitud de Optimum, deberá ingresar los primeros 13 dígitos (sin guiones) que aparecen en su factura o correo electrónico de confirmación de orden.

NOTA: asegúrese de ingresar ÚNICAMENTE los primeros 13 dígitos sin guiones ni dígitos adicionales.

When will I see the Emergency Broadband Benefit Program credit applied to my account if my application to transfer my credit was approved?
Si ha recibido un correo electrónico de nuestra parte aprobando su participación en el Programa Emergency Broadband Benefit con Optimum , puede esperar ver el crédito mensual dentro de las próximas dos facturas.

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