Preguntas frecuentes sobre el Programa de Conectividad Asequible

What was the Affordable Connectivity Program?
The Federal Government's Affordable Connectivity Program (ACP) was a longer-term $14 billion program that helped eligible low-income households that qualified based on Federal Government rules pay for Internet or Mobile service. It helped ensure Americans can afford the connections they need for work, school, health care and more.

El congreso no aprobó fondos adicionales para el ACP. As a result, April 2024 was the last month in which the full ACP benefit was applied, with a partial benefit provided for May 2024. A partir de junio de 2024, no se otorgarán créditos ACP parciales ni totales. Si bien el resultado del ACP estaba fuera de nuestro control, Optimum se compromete plenamente a ofrecerle opciones de Internet asequibles para que pueda mantenerse conectado. Llame al 866.432.1184 para conocer los paquetes de alternative.

Why did the ACP end?
Federal funding for the Affordable Connectivity Program has been depleted and Congress has not approved additional funding to keep the program running. As a result, April 2024 was the last month in which the full ACP benefit was applied, with a partial benefit provided for May 2024. A partir de junio de 2024, no se otorgarán créditos ACP parciales ni totales.

What happens now that the Affordable Connectivity Program has ended?
The federal funding for the Affordable Connectivity Program is depleted and the FCC announced that the last fully funded month was April 2024 with a partial benefit provided for May 2024. A partir de junio de 2024, no se otorgarán créditos ACP parciales ni totales. Now that the Affordable Connectivity Program has ended, your bill will continue to reflect the services and pricing as of that date without the Affordable Connectivity Program credit. This means that you'll be charged the regular, undiscounted, rate for the services you selected until canceled, and you'll be subject to our regular terms and conditions. Si bien el resultado del ACP estaba fuera de nuestro control, Optimum se compromete plenamente a ofrecerle opciones de Internet asequibles para que pueda mantenerse conectado. Llame al 866.432.1184 para conocer los paquetes de alternative.

I applied to transfer my Affordable Connectivity benefit from another service provider to Optimum Internet or Optimum Mobile. What is the status?
Optimum no longer allows customers to transfer their ACP benefit from another service provider to Optimum Internet or Optimum Mobile because the program has ended. The federal funding for the Affordable Connectivity Program is depleted and Congress has not approved additional funding. As a result, April 2024 was the last month in which the full ACP benefit was applied, with a partial benefit provided for May 2024. A partir de junio de 2024, no se otorgarán créditos ACP parciales ni totales.

As a reminder, we allowed customers to transfer their ACP benefit from other service providers to Optimum prior to the program ending. If the transfer was approved while the ACP was still running, the monthly credit was applied within the next two bills.

Si bien el resultado del ACP estaba fuera de nuestro control, Optimum se compromete plenamente a ofrecerle opciones de Internet asequibles para que pueda mantenerse conectado. Llame al 866.432.1184 para conocer los paquetes de alternative.

I received an email saying I was approved but the credit was not applied to my account. What happened?
Per our review and approval process, customers were notified of the status of their Optimum ACP enrollment application within 5 business days. If approved, the credit would be applied within the next two bills. As a reminder, the last fully funded month of the ACP was April 2024 with a partial benefit provided May 2024. A partir de junio de 2024, no se otorgarán créditos ACP parciales ni totales. As a result, the date on which your bill was created may have impacted whether or not your benefit was applied during the final days of the program.

Soy un cliente de Optimum que participa en ACP. ¿Cómo me pueden ayudar?
Nos comprometemos a brindarle opciones de paquetes asequibles para mantenerlo conectado. If you wish to keep your current service level, no action is required. Si desea conocer los paquetes de alternative, llame al 866.432.1184.