Affordable Connectivity Program FAQs

Looking for Emergency Broadband Benefit Program FAQs?

 

What is the Affordable Connectivity Program?
Optimum is proudly participating in the U.S. Government's Affordable Connectivity Program (ACP), a new, longer-term $14 billion program that is replacing the Emergency Broadband Benefit (EBB) Program. This program helps eligible low-income households that qualify based on Federal Government rules pay for Internet service. It will help ensure Americans can afford the connections they need for work, school, health care and more.

¿De cuánto es el crédito mensual?
Los hogares que califiquen pueden recibir un crédito mensual de hasta $30 por mes (o hasta $75 por mes para residentes de tierras tribales) para su servicio y equipo de Internet.

Who is eligible for the Affordable Connectivity Program?
¡Los clientes nuevos y existentes del servicio de Internet de Optimum pueden participar! To qualify, you or a member of your household must meet one of the following criteria, which are based on U.S. Government rules:

  • Receives SNAP/food stamps, Medicaid or is eligible to participate in another one of the FCC’s Lifeline qualifying programs
  • Beneficiario del Programa Especial de Nutrición Suplementaria para Mujeres, Bebés y Niños (WIC)
  • El ingreso familiar anual bruto es igual o inferior al 200% de los índices federales de pobreza
  • Receives free or reduced school lunch or breakfast program
  • Beneficiario de Federal Pell Grant en el año en curso
 

And, each eligible household can only receive one Affordable Connectivity Program benefit.

To receive your Affordable Connectivity Program benefit through Optimum, you’ll need to first confirm your eligibility through the National Verifier at ACPBenefit.org and then submit your information (including your Affordable Connectivity Program National Verifier application ID) to us at optimum.com/acp.

How do I apply for the Affordable Connectivity Program with Optimum if I have Optimum Internet service?

  • You, or the Optimum account owner if that’s not you, will need to get an Affordable Connectivity Program approval from the National Verifier at ACPBenefit.org. The approval can be received in the form of an online approval notice (take a screenshot), an email, or a letter.
    • TIP! Make sure the person eligible for the Affordable Connectivity Program benefit is the Optimum account owner. If you can't use the account owner with the National Verifier, transfer account ownership to the approved person. Transfer my Optimum account.
  • • You, or the Optimum account owner if that’s not you, will need to apply using the Optimum application process at optimum.com/acp
    • You will be asked to provide your Optimum account number and the National Verifier application ID, your name, and your address (among other things) as they appear on the National Verifier approval.
 

How do I apply for the Affordable Connectivity Program with Optimum if I want Optimum Internet service?

  • If you're not currently an Optimum customer and meet at least one of the eligibility criteria listed, simply sign up for Internet service! Once you've received your Optimum account number in your order confirmation email, then you can apply at optimum.com/acp. Click  aquí para encontrar la velocidad de Internet adecuada para usted.
    • TIP! Make sure the person eligible for the Affordable Connectivity Program benefit is the Optimum account owner.
  • The Optimum account owner will need to get an Affordable Connectivity Program approval from the National Verifier at ACPBenefit.org. The approval can be received in the form of an online approval notice (take a screenshot), an email, or a letter.
    • TIP! If you can’t use the account owner with the National Verifier, transfer account ownership to the approved person. Transfer my Optimum account.
  • The Optimum account owner will need to apply using the Optimum application process at optimum.com/acp
    • You will be asked to provide your Optimum account number and the National Verifier application ID, your name, and your address (among other things) as they appear on the National Verifier approval.
 

When will I see the Affordable Connectivity Program credit applied to my account if I was approved?
If you have received an email from us approving you to participate in the Affordable Connectivity Program with Optimum, you can expect to see the monthly credit within the next two bills.

How long will it take to find out if my Optimum Affordable Connectivity Program application has been approved?
It may take us up to 5 business days to review and process your application. We'll notify you of our decision at the email address you provided within 5 business days.

What should I do if I haven’t received an email from Optimum about my eligibility to participate in the Affordable Connectivity Program?
Podemos demorar hasta 5 días hábiles después de recibir su solicitud para procesarla y notificárselo. Si han pasado más de 6 días hábiles desde que presentó su solicitud, pero no ha recibido un correo electrónico de estado de inscripción, revise sus carpetas de correo no deseado o correo no solicitado para ver nuestro mensaje. If you have not received an eligibility email, call us at 866.670.0855.

Can I reapply for the Affordable Connectivity Program with Optimum if my application was not approved?
Yes, if you believe you are eligible to participate in the Affordable Connectivity Program with Optimum, please re-apply.

Can I transfer my Affordable Connectivity Program credit from another service provider to Optimum?
Yes! If you are receiving an Affordable Connectivity Program credit with another service provider, you may ask us to transfer your benefit to Optimum, which will mean you will lose the benefit with your current provider once you are enrolled with Optimum. A household can only receive one Affordable Connectivity Program credit at a time.

Quiero cambiar mi nivel de servicios de Internet. Will I still get the Affordable Connectivity Program credit?
You can change your Internet service to any tier and retain the credit up to $30/month (up to $75/month for households on Tribal Lands).

How long will the monthly Affordable Connectivity Program credit last?
The Affordable Connectivity Program is temporary and anticipated to last until the federal government funds are depleted.

What are the FCC’s qualifying programs for Lifeline that could qualify my household for the Affordable Connectivity Program?
If you or a member of your household participates in any one of the FCC’s Lifeline qualifying programs, your household may qualify for the Affordable Connectivity Program benefit.

Does the Optimum account owner need to apply for the Affordable Connectivity Program?
Yes, the Optimum account owner should apply for the Affordable Connectivity Program benefit. The Optimum account owner should first obtain a National Verifier approval at ACPBenefit.org and then the Optimum account owner should apply at optimum.com/acp.

What if the Optimum account owner doesn’t qualify for Affordable Connectivity Program?
Si el titular de la cuenta de Optimum no califica para el programa, el titular de la cuenta de Optimum puede transferir la titularidad de la cuenta al miembro calificado del hogar  aquí.

Recibí un mensaje que indica que mi número de cuenta es incorrecto. ¿Qué debo hacer?
Cuando ingrese su número de cuenta en su solicitud de Optimum, deberá ingresar los primeros 13 dígitos (sin guiones) que aparecen en su factura o correo electrónico de confirmación de orden.

NOTA: asegúrese de ingresar ÚNICAMENTE los primeros 13 dígitos sin guiones ni dígitos adicionales.

I received a message stating that I am not eligible for the Affordable Connectivity Program with Optimum because of one of the following reasons:

  1. Aún no he calificado a través del Verificador Nacional
  2. Mi aprobación de Verificador Nacional ha expirado o
  3. No ingresé mi información en mi solicitud de Optimum exactamente como aparece en mi carta de aprobación del Verificador Nacional
 

¿Qué debo hacer?

  1. If you have not yet qualified through the National Verifier, you’ll need to first visit ACPBenefit.org to obtain a National Verifier approval and then apply with us at optimum.com/acp to receive your Affordable Connectivity Program credit with Optimum.
  2. If your National Verifier approval has expired, you’ll need to first reapply at ACPBenefit.org to obtain a new National Verifier approval and then apply with us at optimum.com/acp, to receive your Affordable Connectivity Program credit with Optimum.
  3. Si no ingresó su información en su solicitud de Optimum exactamente como aparece en su carta de aprobación del Verificador Nacional, no se preocupe, ¡puede volver a presentar la solicitud! To receive your Affordable Connectivity Program credit with Optimum, you must enter your legal name and other information on your application with Optimum exactly as it appears on your National Verifier approval.

    To check the legal name and other information you provided to qualify for the Affordable Connectivity Program, please review your National Verifier approval. You can do this by checking the approval you may have received by email or mail, or you can log in to your account at the National Verifier. Para iniciar sesión en su cuenta de Verificador Nacional, visite ACPBenefit.org y siga las instrucciones a continuación:
    1. En el extremo superior derecho, haga clic en "Consumer Sign In" (ingreso de consumidor)
    2. Ingrese su nombre de usuario y contraseña
    3. En su página de inicio, verá su solicitud y su estado en el panel


    También puede visitar https://acpbenefit.org/help/ for more information or you can contact the administrator of the National Verifier by email at [correo electrónico protegido]. Once you have a new National Verifier approval letter (if needed) and are ready to re-apply, please visit optimum.com/acp and re-apply with the exact same information.
 

I received a message stating that my address is tied to another participant in the Affordable Connectivity Program. ¿Qué debo hacer?
Only one Affordable Connectivity Program credit is available per household. Si vive en la misma dirección con otras personas, pero no comparte ingresos y gastos, es posible que se lo considere un hogar separado. Visite el Verificador Nacional en ACPBenefit.org to complete an ACP Program Household Worksheet.

Mi arrendador o la asociación de propietarios paga total o parcialmente mi servicio de Internet. ¿Soy elegible?
At the present time, if your landlord, management company or homeowner’s association is paying for all or part of your Internet bill with Optimum, you are not eligible to participate in the Affordable Connectivity Program with Optimum.

Mi arrendador o la asociación de propietarios paga total o parcialmente mi factura de televisión, pero yo pago el total de mi factura de Internet de Optimum. ¿Soy elegible?
Yes, at the present time, you may be eligible to participate in the Affordable Connectivity Program with Optimum. To receive your Affordable Connectivity Program credit with Optimum, you'll need to first visit ACPBenefit.org and obtain a National Verifier approval. Once you have a National Verifier approval, please visit optimum.com/acp y presente la solicitud con la misma información.

¿Son elegibles las cuentas comerciales y de negocios pequeños?
Optimum commercial and business accounts, including small business accounts, are not eligible to participate in the Affordable Connectivity Program at the present time.

I have a National Verifier approval, but I was denied by Optimum. ¿Qué debo hacer?
The email Optimum sent in response to your application included a reason you were not qualified to participate in the Affordable Connectivity Program with Optimum and, in some cases, instructions on how to fix any issues preventing you from qualifying. Si tiene más preguntas, llame al 888.891.2189. If you believe you are eligible, please re-apply.

Is a household allowed more than one Affordable Connectivity Program credit? ¿Qué pasa si dos personas en el hogar tienen ingresos y gastos separados?
Only one Affordable Connectivity Program credit is available per household as defined by the FCC. Si vive en la misma dirección con otras personas, pero no comparte ingresos y gastos, es posible que se lo considere un hogar separado. Visite el Verificador Nacional en ACPBenefit.org to complete an Affordable Connectivity Program Household Worksheet.

What’s an Affordable Connectivity Program Household Worksheet?
The Affordable Connectivity Program Household Worksheet is used for consumers reporting an address that is already on record as participating in the Affordable Connectivity Program to determine if they are considered the same or separate households based on the FCC's definition. Por ejemplo, dos personas que viven en la misma residencia y comparten dinero y facturas se consideran un hogar según la definición de la FCC. In that case, only one Affordable Connectivity Program benefit is available to serve that address. Por el contrario, dos personas que viven en la misma residencia y que no comparten ingresos o gastos pueden considerarse dos hogares separados. In that case, both individuals may qualify to receive an Affordable Connectivity Program benefit.

Who developed the eligibility criteria for the Affordable Connectivity Program?
Congress was instrumental in creating and determining the eligibility criteria for the Affordable Connectivity Program, and the Federal Communications Commission (FCC) adopted the rules and polices governing the Affordable Connectivity Program. The Commission's Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed to operate the Affordable Connectivity Program.

Who can I contact with help on my National Verifier approval?
For help with your National Verifier approval, contact the Affordable Connectivity Program Support Center for assistance by calling 877.384.2575 or by email at [correo electrónico protegido].

After being approved, can I choose to no longer receive the Affordable Connectivity Program credit?
We'll be sorry to hear it, but if you no longer want to participate in the Affordable Connectivity Program with Optimum, or if you need to tell us that you no longer qualify, we'll make it easy. Simplemente envíe un correo electrónico a [correo electrónico protegido] y díganos el motivo por el que abandona el programa e incluya la siguiente información tal y como aparece en su factura:

  • Número de cuenta
  • Nombre y apellido
  • Dirección del servicio
 

Can I transfer my Affordable Connectivity Program credit to another person or household?
The Affordable Connectivity Program is not transferable to another household and is limited to one per household.

¿Qué debo hacer si me mudo?
If you move, update your address information at the National Verifier at ACPBenefit.org. Then reapply with us using your updated address at optimum.com/acp.

What should I do if I move out of the Optimum service area?
Visite smartmove.us to find a service provider in your area, and check if they are participating in the Affordable Connectivity Program. You will need to re-apply to participate in the Affordable Connectivity Program with your new service provider.

What happens after the Affordable Connectivity Program ends?
Based on U.S. Federal Government rules, the monthly credit will continue for qualified households until the federal funding for the Affordable Connectivity Program is depleted. When the Affordable Connectivity Program ends, your bill will continue to reflect the services and pricing as of that date without the Affordable Connectivity Program credit. This means that you will be charged the regular, undiscounted, rate for the services you selected until cancelled, and you will be subject to our regular terms and conditions. Si tiene problemas para pagar su factura, llámenos en cualquier momento para revisar las opciones disponibles para reducir su factura.

Comprar ahora
Busque ofertas exclusivas por Internet

Promociones especiales de instalación gratis si ordena por Internet.

Busque ofertas especiales en su área

¿Ya es cliente de Optimum?

Ingresar para agregar servicios mejorados a su cuenta ahora.