Condiciones de servicio adicionales para Optimum TV (residencial)

Subscriber understands and agrees that these additional Optimum TV Terms of Service ("TV Terms") are incorporated into and made a part of the Términos y Condiciones Generales de Servicio (Residencial) ("Terms of Service") and apply to the Optimum TV services ("Optimum TV Service" or "Service") provided to Subscriber by CSC Holdings, LLC and its affiliates and subsidiaries authorized to provide the services set forth herein ("Optimum"). Subscriber further understands and agrees that these TV Terms also incorporate and include the Optimum app Terms of UseOptimum TV app Terms of Use, y el Aviso de Privacidad del Cliente, y sus eventuales modificaciones.

 

THESE TV TERMS GOVERNING YOUR USE OF OPTIMUM TV SERVICE INCLUDE A BINDING ARBITRATION PROVISION AS SET FORTH IN THE TERMS OF SERVICE, WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND PROVISIONS FOR OPTING OUT OF ARBITRATION.

 

Subscriber's use of the Optimum TV Service shall be deemed acknowledgment that Subscriber has read and agreed to the Terms of Service, including these Additional TV Terms. Any user who does not agree to be bound by the Terms of Service, including these Additional Optimum TV Terms, should immediately stop their use of Optimum TV and notify the Optimum Customer Service Department to terminate the account. This is a legally binding document.

 

1. Third Party Apps: In addition to providing video programming and video-related services, and interactive television services, certain Optimum Equipment provided in connection with the Optimum TV Service, including the Optimum TV Box and Optimum TV Box Mini and Optimum digital cable box, may include or provide access to services, software or applications that are licensed, sold and/or provided to You by Third Party Providers ("Third Party Provider App(s)"). Notwithstanding any other provision of this Agreement to the contrary, this Agreement shall not be deemed to apply to any Third Party Apps and Your use of a Third Party App is subject to the terms and conditions of the license agreement between you and the licensor of that Third Party App. Subscriber acknowledges and agrees that Subscriber shall only use Third Party Apps on the Optimum Equipment that are authorized by Optimum.

 

2. Reproduction of Programs: Subscriber agrees that the programs and other services provided by Optimum will be utilized solely for Subscriber's personal, non-commercial use and will not be duplicated, redistributed or accessed except in compliance with law.

 

3. Voice Search: Subscriber understands and agrees that when interacting with the Voice Search feature of the Optimum Equipment, including the Optimum app or Optimum TV app, we may collect and use information regarding your use of the Optimum app Equipment in accordance with the Customer Privacy Notice and Aviso de privacidad de la aplicación. Subscriber understands and agrees that this information may include voice search data which may be transferred within the United States and/or other countries for storage, processing and/or use by Optimum's third party vendors.

 

4. Limitaciones para ciertos equipos y servicios:

A. Adaptador de sintonización digital de alta defiinición ("HD-DTA"): disponibilidad de ciertas funciones: el Suscriptor comprende y acepta que ciertas funciones, que incluyen aunque no se limitan a video on demand, DVR, Pay Per View, resolución 4K, Guía Interactiva, y ciertos canales Premium no están disponibles a través de HD-DTA.

B. Servicios Multi-Room DVR y Cloud DVR (en conjunto, "DVR"):

1. A. Límites de almacenamiento: si el Suscriptor ha excedido la cantidad máxima de almacenamiento para el servicio de DVR del Suscriptor, (1) no se ejecutarán las nuevas grabaciones; o (2) las grabaciones podrán estar incompletas para la hora programada debido a la falta de espacio de almacenamiento.

2. Disponibilidad de ciertas funciones: el Suscriptor comprende y acepta que funciones tales como "Pausa" y/o "Reanudar" pueden no estar disponibles para ciertas grabaciones.

3. Conexiones de red y cortes: el servicio de DVR está disponible solo con una conexión de red en funcionamiento. Ocasionalmente, ciertos problemas de red pueden impedir que el Suscriptor grabe y/o acceda a las grabaciones. Subscriber understands and agrees that climate, weather, and other factors beyond Optimum's control may cause Optimum TV outages temporarily affecting DVR service functionality.

4. Cable Box Conversions: Subscriber understands and agrees that Optimum offers different cable boxes and that recordings made in one format on one type of cable box may not play back on another type of cable box.

Para obtener información adicional sobre las funciones de DVR, visite nuestras preguntas frecuentes en:  https://www.optimum.net/search/?query=DVR.

 

5. Optimum's Rights:

A. Optimum has no obligation to monitor content or services accessible with the Optimum cable system or Optimum Equipment. However, Subscriber agrees that Optimum may monitor content electronically from time to time and to disclose any information as necessary to satisfy any law or regulation, to operate its programming and data information services properly, or to protect itself or its Subscribers.

B. Optimum may determine in its sole discretion what constitutes an "inappropriate" or "commercial use" of Optimum's systems, Equipment, and services.

C. Optimum may, at any time and in its sole discretion, without notice, change, add to or remove portions of the Service (including, without limitation, content, functionality, hours of availability, Equipment requirements, Equipment, and Services features), and/or institute or otherwise change rates, fees and charges for Service, subject to applicable law. Optimum may notify Subscriber of any such changes as described in Section 31 of the Terms of Service, including by posting notice of such changes on Optimum's website (www.Optimum.net), by sending notice via email or postal mail to Subscriber's billing address, by contacting the telephone number(s) on Subscriber's account (including mobile phones) by means such as but not limited to voice, SMS, MMS, and text messages, including by the use of by automatic telephone dialing systems, and/or by browser bulletins or walled garden (browser interruption). El Suscriptor acepta que cualquiera de los anteriores constituirá un aviso suficiente y eficaz. Si algún cambio fundamental afecta en forma negativa su Servicio, usted tiene derecho a cancelar su Servicio. Sin embargo, si usted continúa recibiendo el Servicio durante más de treinta (30) días después de dicho cambio, se considerará que aceptó el cambio.

 

6. Additional Features, Functionality and Tools: Optimum may occasionally offer additional service features, functionality and tools, such as Optimum app, Optimum TV app, TV to GO de Optimum, Multi-Room DVR, Cloud DVR, DVR or introduce tiers of service for existing features, such as Cloud DVR storage tiers. These features, functions, tools, and tiers of service may be further subject to specific terms of use and subject to change or removal at any time by Optimum.

 

7. Programación:

A. Sin perjuicio de cualquier estipulación en contrario en el presente, el Servicio de Optimum TV, que incluye, entre otros, toda programación, servicios de programas, paquetes de programas, cantidad de canales, asignación de canales, canales de transmisión, servicios interactivos, ofertas de datos y otros servicios, están sujetos a cambios conforme a las leyes vigentes. Optimum shall not be liable for any failure or interruption of program transmissions or service resulting in part or entirely from circumstances beyond Optimum's reasonable control. Subscriber agrees that it has no right to receive, and Optimum has no obligation to provide, any particular programming service or channel as part of Optimum's Optimum TV Service and that Subscriber is not entering into this agreement or purchasing Optimum's Optimum TV Service in reliance on an expectation or promise (explicit or implicit) that any particular programming service or set of programming services shall be included as part of Optimum's Optimum TV Service.

B. Notwithstanding anything to the contrary herein, and to avoid doubt, in the event particular programming becomes unavailable, either on a temporary or permanent basis, due to a dispute between Optimum and a third party programmer, Optimum shall not be liable for compensation, damages (including compensatory, direct, indirect, incidental, special, punitive or consequential losses or damages), credits or refunds of fees for the missing or omitted programming. El único recurso del Suscriptor en dicho caso será la cancelación del Servicio de conformidad con las Condiciones de servicio. This paragraph shall not apply to programming to which a Subscriber subscribes on an a la carte basis (i.e. channels not part of a package or tier); provided, however, in that event Subscriber shall only be entitled to a pro-rata credit of amounts pre-paid for the specific programming to which Subscriber subscribes on an a la carte basis.

 

8. Additional Disclaimer: Programming information is passed onto Optimum from the programmers and is provided to you AS IS. Optimum does not guarantee the accuracy of any programming title, run time or other related programming information. Optimum does not guarantee Subscriber's access to or ability to record any particular programming or the time that any particular program remains available for viewing or recording

 

9. Control parental: la función de Control parental está disponible si desea evitar que los niños miren determinados programas. You can place channels under Parental Control by blocking out channel number, and/or, on the digital cable box or Optimum One, by program rating. Consulte el manual proporcionado con su Servicio para obtener instrucciones sobre cómo implementar y monitorear las funciones de control parental. Si desactiva el Control parental, incluso para un solo canal o evento, esto desactivará la función de Control parental para todos los otros canales bloqueados anteriormente. Deberá volver a activar el control parental para volver a bloquear los canales deseados. Se recomienda verificar ocasionalmente que la función de control parental esté activada y en funcionamiento.

 

10. Spending Controls: Spending Controls, which allow you to control purchasing Pay Per View or On Demand movies and events, are available on certain Optimum Equipment, to assure authorized use and ordering of these services, either with a Purchase PIN for ordering through your telephone or the digital cable box or Optimum Equipment. In some areas, you may be required to pre-select a Purchase PIN. Consulte el manual proporcionado con su servicio para obtener instrucciones sobre cómo implementar y monitorear las funciones de control de gastos. El hecho de no utilizar estas funciones podría permitir que se soliciten servicios On Demand o Pay Per View desde su residencia sin su conocimiento. Si esto ocurriera, el titular de la cuenta será el responsable legal y financiero de todos los cargos. Also, should you deactivate these features on the cable box or Optimum Equipment even for one channel or event, this will remove the Purchase PIN security for all Pay Per View services. Deberá volver a programar las funciones si desea controlar el pedido de los servicios Pay Per View. Se recomienda verificar ocasionalmente que la función de control de gastos esté activada y en funcionamiento.

 

11. Prohibited Uses and Activities: The Subscriber shall not use Optimum's Equipment, or the Services for illegal or inappropriate activities or otherwise engage in any illegal or inappropriate activities in their course of dealings with Optimum, including but not limited to:

A. Invadir la privacidad de otra persona; usar ilegalmente, poseer, publicar, transmitir o difundir material obsceno, profano o pornográfico; publicar, transmitir, distribuir o difundir contenido que sea ilegal, intimidatorio, abusivo, acosador, injurioso, calumnioso, difamatorio, o de cualquier otro modo ofensivo o inaceptable;

B. Redistribuir o retransmitir el Servicio de Optimum TV, o parte de este, o transmitir o distribuir el Servicio de Optimum TV, o parte de este, a personas ajenas a la ubicación de servicio en su cuenta;

C. modifying, disrupting or tampering with Optimum's Equipment, including but not limited to, tampering with the seal on the digital cable box, Optimum Equipment, the access card or any of Optimum's services;

D. Conectar o agregar equipos al Servicio con la intención de distribuir el servicio de manera no autorizada;

E. restricting, inhibiting or otherwise interfering with the ability of any other person to use or enjoy the Optimum TV Service, any other Optimum Service, or the Internet.

F. reselling Optimum service or services;

G. Realizar un esquema de pirámide u otro esquema ilegal;

H. Hacerse pasar por una persona o entidad, o falsificar la firma manual o digital de otra persona; o

I. harassing, threatening, or otherwise verbally abusing Optimum employees or its agents.

Engaging in one or more of these activities may cause termination of this Agreement by Optimum. This section shall not limit Optimum's rights of termination under any other provision of this Agreement.

 

12. Subtitulado electrónico: puede encontrar información sobre problemas con el subtitulado electrónico haciendo clic  aquí.

 

13. Acceptable Use Policy: Use of the Service is also governed by Optimum's Política de Uso Aceptable.

 

En vigencia: 1 de agosto de 2022