As an Optimum customer, you will receive a monthly personalized video of your Optimum bill statement. The video is designed to help you become familiar with your billing statement, and understand charges such as a pro-rate or partial month. With a personalized video bill statement you will have a better understanding of your bill, and will also learn about Optimum self-help features.
If you are a new Optimum customer or an existing customer who made a change of service within the last month, you will also receive an email advising you that your personalized video bill is available for viewing, with a link to the video.
The video bill is also available on Optimum.net or on Channel 900 and will be available continuously until your next billing cycle. To access the video bill on Optimum.net, simply click here, log in if needed, then click on View video bill. If you don't see the link at first, click on the Optimum logo, and then go back. To access the video bill on your TV, tune to Channel 900 and then select My Bill Explained.
The personalized video bill, available on your billing cycle, provides an itemized explanation of your Optimum billing statement as follows:
There may be times when your video bill is not available on Optimum.net or on Channel 900. This may be due to your bill not having been created yet. If your bill is not available, the following messages will display.